Product Cancellation/Return & Refund Policy
Cancellation Policy:
Customers can request a cancellation of their order within 24 hours of placing it. To initiate a cancellation, customers should contact our customer support team through the provided channels (email: info@tierracare.in or phone +91 6360636182). Refunds for cancelled orders will be processed within 5 business days and will be credited back to the original payment method.
Return & Refund Policy:
We strive to ensure your complete satisfaction with your purchase from www.tierracare.in. If, for any reason, you are not satisfied with a product, you may initiate a return within 7 days from the date of delivery. Please note that returns will not be accepted for products that have been partially used or for products with broken seals at the customer's end.
Eligibility Criteria for Returns:
To be eligible for a return, the following conditions must be met:
The request for return must be made within 7 days from the date of delivery.
The product must be unused, undamaged, and in its original packaging.
The product seal must be intact and not broken at the customer's end.
Return Process:
To initiate a return, please follow these steps:
Contact our customer support team through the provided channels to request a return.
Provide your order number, a brief reason for the return, and relevant photographs if applicable.
Our customer support team will guide you through the return process, which may include arranging for the pickup of the product or providing instructions for shipping it back to us.
Refund Process:
Once the returned product is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 business days and will be credited to the original payment method used for the purchase.
Non-Refundable Items:
Certain products are not eligible for return and refund, including but not limited to:
Products that have been partially used or with broken seals at the customer's end.
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange a product, you will need to initiate a return and then place a new order for the desired product.
Contact Us:
If you have any questions or concerns regarding our Product Cancellation/Return & Refund Policy, please feel free to contact our customer support team through the provided communication channels.
Please note that www.tierracare.in reserves the right to amend or update this policy at any time without prior notice. It is recommended to review this policy periodically for any changes.